Refunds & Returns Policy

Statutory: under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 calendar days of the day after you receive your goods, and you then have a further 14 days to return them.

Our promise: independently of the statutory right, we accept returns of unused items in their original packaging for up to 30 days from delivery, for a full refund of the product price.

Faulty or misdescribed goods are covered separately by the Consumer Rights Act 2015 — see section 4.

Email Support@zainabenterpises.store (or call +44 7763 090208) with your order number and the items you wish to return. We reply within one working day with a returns authorisation and the returns address.

Pack the items securely, ideally in the original packaging, and include your order number inside the parcel. We recommend a tracked service — you are responsible for the goods until they reach us.

Refunds are issued to your original payment method within 5 working days of us receiving the returned goods (and always within the 14 days required by law). Your bank or card issuer may take a further 3–5 working days to show the credit.

For statutory cancellations we also refund the standard delivery charge. Express delivery surcharges and gift packaging are non-refundable once used.

Change-of-mind return postage is at your cost. Items returned used, damaged by misuse, or without original packaging may be subject to a deduction reflecting their diminished value, as permitted by law.

If an item arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo where possible.

You may choose a replacement or a full refund. Under the Consumer Rights Act 2015 you have a short-term right to reject faulty goods within 30 days for a full refund; after 30 days we will repair or replace first. We cover return postage in full for faulty, damaged, or incorrect items.

For hygiene reasons, beauty products (serums, lipsticks) can only be returned if the seal is unbroken, unless faulty. This does not affect your statutory rights in respect of faulty goods.

Earrings and similar pierced items, if ever stocked, would follow the same sealed-packaging rule.

We do not operate a formal exchange service. The fastest route is to return the unwanted item for a refund and place a new order — but contact us first and we will do our best to help.

Anything unclear? Email Support@zainabenterpises.store or call +44 7763 090208 (Monday to Friday, 9:00–17:30 (UK time)). This policy is part of our Terms & Conditions and is governed by the laws of England & Wales.